Support
Telegram
For quick support, technical questions, bug reports, or case follow-up, we prefer Telegram. It is more direct and usually faster.
@MegaCarlosSM Write on TelegramEmail is also available. You can copy it or open your email client, although Telegram may try to step in first.
chcideas.support@gmail.com Send emailWhat information to send
To help you faster, include as many details as possible:
- What you were trying to do.
- Database engine used, for example MySQL or SQL Server.
- Device and operating system, for example Android, Windows, macOS, or Linux.
- Screenshot of the error, if any.
- Steps to reproduce the problem.
- Your registered DBMaster email, if the case is related to account, purchases, or subscription.
Privacy or account deletion requests
For requests related to personal data, privacy, or account deletion, you can write to: chcideas.support@gmail.com.
You can also review: Privacy Policy, Terms and Conditions and Account Deletion.
Response time
We try to respond as soon as possible. Response time may vary depending on availability, case complexity, active plan, and the information provided.